Thank you for choosing NNP products. To ensure our customers enjoy high-quality service, we have established the following return policy to clearly outline the terms and procedures for returns and exchanges.

1. International Shipping and Order Information

All NNP products, including Omega-3 fish oil and bilberry extract, are shipped from our warehouses in Canada or Virginia, USA, whichever is nearest to you. Due to the nature of international shipping, delivery times may vary depending on the destination and potential customs delays. We make every effort to ensure your order arrives safely and promptly.

2. Return and Refund Policy

  • Final Sale Statement
    All sales are final. We do not accept returns or refund requests unless the product has been damaged during shipping.
  • Exchange Policy for Shipping Damage
    If you receive a product that has been damaged during transit, we will provide an exchange.

3. Exchange Request Process

To request an exchange, please follow these steps:

  1. Contact Our Customer Service Team
    Reach out to us via our customer service email or contact details, providing a description of the issue.
  2. Provide Proof of Damage
    To expedite processing, please include the following information:
    • Clear photos of the damaged product.
    • The original shipping number or order number.
  3. Exchange Review and Confirmation
    Our team will review your request and proof of damage promptly and confirm the exchange arrangements with you.

4. Additional Notes

  • Exchanges are only available for products damaged during transit and not for other reasons.
  • While we will prioritize fast processing for exchanges, please understand that international shipping may require additional time.

We appreciate your understanding and support. Should you have any further questions or special requests, please feel free to contact our customer service team. We are here to assist you.

NNP Customer Service Team
Contact Information
Email: [email protected]